Privacy Policy

Chinese Medicine Wellness (CMW)

Last updated: 24/11/2025

CMW respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how CMW collects, uses, stores, and protects personal data in accordance with the Australian Privacy Principles (APPs) and the EU General Data Protection Regulation (GDPR).

Personal Information Collected

CMW collects only the information necessary to provide services or respond to enquiries. This may comprise of:

When you submit a contact form or general enquiry:

  • Name

  • Email address

  • Phone number

When you book a consultation:

  • Name

  • Date of birth

  • Sex

  • Email address

  • Phone number

  • Name and basic details of a child if the parent/guardian books on their behalf (name, sex, age)

When booking an animal consultation:

  • Animal’s name/owner’s name

  • Type of animal (e.g., dog, cat, horse)

  • Sex

  • Age

When signing up to a mailing list:

  • Name

  • Email address

When leaving public comments of blog posts:

  • Name or screen name

  • Comment text

  • Any optional information you choose to share

Automatically collected through the website:

  • IP address

  • Browser type and device information

  • Pages visited

  • Referring website

  • Basic cookies for site functionality

CMW does not collect medical history, diagnostic information, or health notes on the website or booking form.

How Your Information Is Used

Personal information may be used for:

  • Managing bookings and appointments

  • Responding to enquiries

  • Sending newsletters or updates (only if you opt in)

  • Improving website functionality

  • Records required for service delivery

  • Complying with legal obligations

Lawful Basis for Processing (GDPR)

CMW processes personal information under the following lawful bases:

  • Consent – when you submit a form, book, or opt-in to marketing

  • Contract – to deliver a service you have booked

  • Legitimate interests – ensuring security and functionality of the website

  • Legal obligation – for record keeping required by law

You may withdraw consent at any time by contacting CMW.

How Your Information Is Stored and Protected

CMW uses reputable third-party providers for secure data processing, including:

  • Square – bookings & payments

  • Stripe – payments

  • PayPal – payments

  • Mailchimp – email subscriptions

These providers comply with GDPR and industry security standards.

Information is stored securely and only for as long as necessary for service delivery or as required by law.

Records Handling, Retention & Disposal

CMW retains consultation records in accordance with standard Australian guidelines for private wellness and health-related practitioners:

Secure storage

All consultation information (including information about adults, children, and animal clients), whether stored electronically or in physical form, is kept securely. Reasonable steps are taken to prevent unauthorised access, loss, modification, or disclosure.

Retention periods

  • Adults (18 years and over): Records are retained for at least 7 years from the date of the last consultation.

  • Children (under 18 at the time of consultation): Records are retained until the client turns 25.

These retention periods reflect the standard recommendations for client-consultation records in Australia and ensure appropriate protection for both clients and practitioners.

Extended retention

Records may be kept longer if:

  • There is a potential for legal or insurance-related claims

  • Required for continuity of care

Secure disposal

After the minimum retention period (or extended period where applicable), records may be securely destroyed or permanently de-identified.
Secure disposal may include shredding, secure digital deletion, and removal from backups where appropriate.

Access to records

Clients may request access to their consultation records at any time during the retention period by contacting CMW.

Disclosure Of Information

CMW does not sell, trade, or rent personal information.

Information may be disclosed to:

  • Service providers such as Square, Stripe, PayPal, Mailchimp

  • Legal authorities if required by law

No information is shared with third parties for marketing without your explicit consent.

International Transfers

Some service providers store data outside Australia. These providers are GDPR-compliant and use appropriate safeguards.

Access, Correction & Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion

  • Withdraw consent

  • Request data portability (GDPR)

Contact: connect@cmwellness.com.au

Cookies

cmwellness.com.au uses basic cookies for site performance and analytics. You may adjust your browser settings to refuse cookies.

Changes To This Policy

Updates may be made from time to time and posted on this page.

Contact

For privacy concerns or requests, please contact:
connect@cmwellness.com.au

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