Privacy Policy

Chinese Medicine Wellness (CMW)

Last updated: 24/11/2025

CMW respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how CMW collects, uses, stores, and protects personal data in accordance with the Australian Privacy Principles (APPs) and the EU General Data Protection Regulation (GDPR).

  1. Personal Information Collected

CMW collects only the information necessary to provide services or respond to enquiries. This may comprise of:

When you submit a contact form or general enquiry:

  • Name
  • Email address
  • Phone number

When you book a consultation:

  • Name 
  • Date of birth
  • Sex
  • Email address
  • Phone number
  • Name and basic details of a child if the parent/guardian books on their behalf (name, sex, age)

When booking an animal consultation:

  • Animal’s name
  • Type of animal (e.g., dog, cat, horse)
  • Sex
  • Age

When signing up to a mailing list:

  • Name
  • Email address

When leaving public comments on blog posts:

  • Name or screen name
  • Comment text
  • Any optional information you choose to share

Automatically collected through the website:

  • IP address
  • Browser type and device information
  • Pages visited
  • Referring website
  • Basic cookies for site functionality

CMW does not collect medical history, diagnostic information, or health notes on the website or booking form.

  1. How Your Information Is Used

Personal information may be used for:

  • Managing bookings and appointments
  • Responding to enquiries
  • Sending newsletters or updates (only if you opt in)
  • Improving website functionality
  • Records required for service delivery
  • Complying with legal obligations
  1. Lawful Basis for Processing (GDPR)

CMW processes personal information under the following lawful bases:

  • Consent – when you submit a form, book, or opt-in to marketing
  • Contract – to deliver a service you have booked
  • Legitimate interests – ensuring security and functionality of the website
  • Legal obligation – for record keeping required by law

You may withdraw consent at any time by contacting CMW.

  1. How Your Information Is Stored & Protected

CMW uses reputable third-party providers for secure data processing, including:

  • Square – bookings & payments
  • Stripe – payments
  • PayPal – payments
  • Mailchimp – email subscriptions

These providers comply with GDPR and industry security standards.

Information is stored securely and only for as long as necessary for service delivery or as required by law.

  1. Disclosure of Information

CMW does not sell, trade, or rent personal information.

Information may be disclosed to:

  • Service providers such as Square, Stripe, PayPal, Mailchimp
  • Legal authorities if required by law

No information is shared with third parties for marketing without your explicit consent.

  1. International Transfers

Some service providers store data outside Australia. These providers are GDPR-compliant and use appropriate safeguards.

  1. Access, Correction & Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion
  • Withdraw consent
  • Request data portability (GDPR)

Contact: connect@cmwellness.com.au

  1. Cookies

cmwellness.com.au uses basic cookies for site performance and analytics. You may adjust your browser settings to refuse cookies.

  1. Changes to This Policy

Updates may be made from time to time and posted on this page.

  1. Contact

For privacy concerns or requests, please contact:
connect@cmwellness.com.au

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